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  • Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care: A Roadmap for Hospitals
    These recommendations help hospitals address unique patient needs, meet the new Patient-Centered Communication standards, and comply with existing Joint Commission requirements. The document contains many health literacy strategies. The advisory committee included health literacy experts.
    http://www.jointcommission.org/assets/1/6/ARoadmapforHospitalsfinalversion727.pdf

    American Medical Association (AMA) Health Literacy Kit
    This kit for informing physicians, health care professionals, and patient advocates about health literacy includes a video, a detailed manual and other resources for continuing medical education.
    http://www.ama-assn.org/ama/pub/about-ama/ama-foundation/our-programs/public-health/health-literacy-program/health-literacy-kit.shtml

    Baby Basics
    This program includes English and Spanish pregnancy guides and planners, written at both the 3rd and 6th grade reading levels, and training for prenatal health care providers and educators in using the principles of health literacy along with the guides planners.
    http://www.whattoexpect.org/

    Clear Language Group
    This group provides training and consulting for health literacy, plain language, and cross cultural communications.
    http://www.clearlanguagegroup.com/

    doc.com
    From the American Academy on Communication in Healthcare and Drexel University College of Medicine, this online, video-based training in health communication skills for medical students includes 41 modules and annotated videos of best practices with standardized patients.
    http://webcampus.drexelmed.edu/doccom/user/

    Enhancing Student Knowledge About the Prevalence and Consequences of Low Health Literacy
    Sicat, B. L. & Hill, L. H. (2005, August 15). Enhancing student knowledge about the prevalence and consequences of low health literacy. American Journal of Pharmaceutical Education, 69 (4), 460-466.
    This article reports how a specific educational approach was successful in training pharmacy students in health literacy awareness, knowledge, and strategies to help patients with low literacy skills.
    http://www.ajpe.org/view.asp?art=aj690462&pdf=yes

    Health Literacy and Patient Safety: Help Patients Understand
    This manual and continuing medical education (CME) program for clinicians from the American Medical Association (AMA) is intended to help clinicians remove barriers to better, safer care through health literacy. CME credits available.
    http://www.ama-assn.org/ama1/pub/upload/mm/367/healthlitclinicians.pdf

    Health Literacy and Public Health
    Part of the Communicate to Make a Difference series from the New York/New Jersey Public Health Training Center, this training demonstrates how the literacy skills affect interactions with medical and health care staff and provides techniques for addressing literacy issues in spoken and written communications.
    http://nynj-phtc.org/phLit/Home/phlit-default.cfm

    Health Literacy for Public Health Professionals
    The goal of this free, web-based training, created by the Centers for Disease Control (CDC), is to educate public health professionals on the importance of health literacy and their role in providing health information and services in order to promote public health literacy. Continuing education credits available.
    http://www2a.cdc.gov/TCEOnline/registration/detailpage.asp?res_id=2074

    Health Literacy Institute
    From the Maine Area Health Education Center (AHEC) at the University of New England, this group provides advice and training in using plain language for clear health communication.
    http://www.une.edu/chppr/hli.cfm

    Health Literacy Consulting
    This consultant provides services and free resources and short articles about health literacy in medical practice.
    www.healthliteracy.com

    Institute for Healthcare Advancement (IHA)
    IHA hosts an annual health literacy conference (with continuing education credits), provides rewrite and design services for health education materials, publishes an easy-to-read series, "What to Do for Health", and supports health literate health services and outreach.
    http://www.iha4health.org/

    Medical Library Association (MLA) Health Information Literacy
    This site has a free Health Information Literacy Curriculum with PowerPoint slides and other support resources for health and information professionals.
    http://www.mlanet.org/resources/healthlit/index.html

    National Public Health Information Coalition (NPHIC)
    The Health Literacy page from this site links to communication and plain language tools, training modules, and articles.
    http://www.nphic.org/index.php?option=com_content&view=article&id=199:health-literacy-main&catid=337

    Schools of Health Professionals Meeting
    These presentations are from an invitational conference of literacy experts and educator to examine core competencies for health literacy training of health professionals. Health Literacy Missouri, the Saint Louis College of Pharmacy and the Federation of Associations of Schools of the Health Professions (FASHP) convened the conference in October 2010.
    http://www.healthliteracymissouri.org/focus-on-missouri/schools-of-health-professionals-meeting/

    Strategies to Improve Communication Between Pharmacy Staff and Patients: Training Program for Pharmacy Staff
    This training program from The Agency for Healthcare Research and Quality (AHRQ) introduces pharmacists to the problem of low health literacy and explains some techniques that staff can use to improve communication with patients.
    http://www.ahrq.gov/qual/pharmlit/pharmtrain.htm and http://www.ahcpr.gov/qual/pharmlit/practice.htm

    Unified Health Communication 101: Addressing Health Literacy, Cultural Competency and Limited English Proficiency
    This free online training from the U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA) addresses communication practices demonstrating cultural competency and appropriately addresses patients with limited health literacy and low English proficiency. Continuing education credits available.
    http://www.hrsa.gov/publichealth/healthliteracy/index.html

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